RedCap provides the necessary software to enable seamless order details, assignment, dispatching, tracking, and management oversight of on-demand drivers to retail automotive customers, enabling out-of-dealership experiences like pickup and delivery. With our new RedCap integration, dealers can streamline and optimize the pickup and delivery process, integrating Modern Loaner Management, Out-of-Store Experiences, and Vehicle Logistics.
Integrate Dealerware's digital, contactless contracting flow in your pick-up and delivery experience.
All the information you need across your entire fleet, in a single view.
Modern, real-time communication that meets customer expectations.
With the RedCap integration, dealership staff can now use the Dealerware real-time mapping functionality to direct drivers to the exact vehicle location - increasing efficiency.
The vehicle should be associated with an account by the dealership before arrival, or the vehicle can be associated with a new contract by scanning the VIN.
The customer is notified with a tracking link to monitor where the vehicle is en-route and is provided a real-time estimate of arrival based on Google traffic data. Additionally, the ETA of the driver is displayed in the Dealerware dashboard, allowing service personnel to be aware of the vehicle location and status at all times.
Using this flow, RedCap drivers can complete customer information, start a contract, and send that contract to customers via text once completed.
During the time the vehicle is on contract, Redcap customers can view helpful vehicle information in real-time such as GPS location, all contract details, and fuel mileage.
At this point, the driver completes the contract with the customer (via the Dealerware flow in the RedCap application). This includes capturing fuel, odometer, and any damage. Once complete, the customer receives an SMS link to their receipt.
This includes: confirmation of delivery appointment, 2-hour before pick-up reminder, driver en-route (with real-time map - like Uber or Lyft), driver arrived, thank you message with fuel, odometer and link to the signed contract, and vehicle has arrived at the service location. In addition, there is an option to create customizable customer surveys.