Dealerware & MDL Automation

Personalize the guest experience and increase efficiency

Provide a superior guest experience tailored to each customer and their needs while optimizing vehicle retrieval and overall fleet utilization.

RFID AND LICENSE PLATE RECOGNITION

Personalize experiences

Automate guest recognition via RFID and loaner vehicle license scanning technology
Greet customers by name for a moment of surprise and delight
Proven to increase CSI and service retention

Arrival Alerts

Increase efficiency

Begin vehicle retrieval the moment the customer enters the service drive with loaner vehicle
Service more ROs with the same fleet size
Reduce customer wait times

Automated Guest Recognition

Drive loyalty

Differentiated customer experiences
Showcase an understanding of customer needs

When a customer arrives on our lot in a loaner vehicle, we get an alert so a service advisor can get the customer’s vehicle ready for return. It saves time and it adds a personal touch to the service experience.

Bobbie Pyka

Loaner Department Manager at Mercedes-Benz of Austin

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Dealerware + MDL autoMation

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