Dealerware & MDL Automation

Personalize the guest experience and increase efficiency

Provide a superior guest experience tailored to each customer and their needs while optimizing vehicle retrieval and overall fleet utilization.


Personalize experiences

  • Automate guest recognition via RFID and loaner vehicle license scanning technology
  • Greet customers by name for a moment of surprise and delight
  • Proven to increase CSI and service retention

Arrival Alerts

Increase efficiency

  • Begin vehicle retrieval the moment the customer enters the service drive with loaner vehicle
  • Service more ROs with the same fleet size
  • Reduce customer wait times

Automated Guest Recognition

Drive loyalty

  • Differentiated customer experiences
  • Showcase an understanding of customer needs

When a customer arrives on our lot in a loaner vehicle, we get an alert so a service advisor can get the customer’s vehicle ready for return. It saves time and it adds a personal touch to the service experience.

Bobbie Pyka

Loaner Department Manager at Mercedes-Benz of Austin

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Dealerware + MDL autoMation

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